English Lesson: Return, Exchange, & Refund

Michael Uncategorized 2 Comments

I bought a sweater last weekend. I usually try things on in the store before I buy them, but I was in a rush and I didn’t try it on. Well, it is too big, so I needed to return it. When I went back to the store, I asked the clerk if I could exchange it. She checked the stock room, but they didn’t have any more in my size. So I just returned it. She gave me a refund and I took the money to another store and bought a sweater that fits me. Yes, I tried it on!

Today, let’s have a look at return, exchange, & refund. How to use these words can be confusing sometimes. Do you know how to use these words? Have a look at the paragraph above and then check today’s lesson:

Return

When you return something, you bring it back to the store. A customer returns something. We usually use return as a verb (1 & 2), but we can also use it as a noun (3):

  1. The sweater was too big, so I needed to return it.
  2. Jane returned her rental car this morning.
  3. There are no returns on DVDs or CDs.

Exchange

When you exchange something, you bring it back to the store and change it for another item. A customer exchanges something for something else. You can also exchange money when you travel to a foreign country.

  1. I wanted to exchange the size L for a size M.
  2. Lori exchanged the jacket she bought for a smaller size.
  3. I exchanged Dollars for Yen when I went to Tokyo last year. 

Refund

A refund is money back from a store. You can say a store gives refunds or a store refunds the customer’s money. Refund is usually used as a noun, but it can be used as a verb as well.

  1. The clerk gave me a refund and I took the money to another store and bought a sweater that fits me.
  2. If you return something within 7 days, the store will refund your money.
  3. The used book store has a policy of no returns and no refunds.

Thanks for studying today. I wish you happy shopping!

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