I bought a sweater last weekend. I usually try things on in the store before I buy them, but I was in a rush and I didn’t try it on. Well, it is too big, so I needed to return it. When I went back to the store, I asked the clerk if I could exchange it. She checked the stock room, but they didn’t have any more in my size. So I just returned it. She gave me a refund and I took the money to another store and bought a sweater that fits me. Yes, I tried it on!
Today, let’s have a look at return, exchange, & refund. How to use these words can be confusing sometimes. Do you know how to use these words? Have a look at the paragraph above and then check today’s lesson:
When you return something, you bring it back to the store. A customer returns something. We usually use return as a verb (1 & 2), but we can also use it as a noun (3):
- The sweater was too big, so I needed to return it.
- Jane returned her rental car this morning.
- There are no returns on DVDs or CDs.
When you exchange something, you bring it back to the store and change it for another item. A customer exchanges something for something else. You can also exchange money when you travel to a foreign country.
- I wanted to exchange the size L for a size M.
- Lori exchanged the jacket she bought for a smaller size.
- I exchanged Dollars for Yen when I went to Tokyo last year.
A refund is money back from a store. You can say a store gives refunds or a store refunds the customer’s money. Refund is usually used as a noun, but it can be used as a verb as well.
- The clerk gave me a refund and I took the money to another store and bought a sweater that fits me.
- If you return something within 7 days, the store will refund your money.
- The used book store has a policy of no returns and no refunds.
Thanks for studying today. I wish you happy shopping!